Returns and the 180-day guarantee

iGenics is sold with a 180-day money-back guarantee, counted from the day you place your order.

What you get back

The purchase price of the bottles. Shipping and handling charges may be kept.

Steps to return

1. Locate your receipt email and the order ID inside it.
2. Get in touch with customer support, using the details in that email, before day 180.
3. Post the bottles to the return address they provide. Opened and empty bottles are accepted.
4. Hold on to your postal receipt until the refund appears.

Who pays the refund

The retailer that took your payment. igenics-us.com does not process sales and so cannot issue or speed up a refund, though we will gladly help you find the right contact: contact@igenics-us.com.

A practical tip

Mark the 180th day in your calendar when the parcel arrives. The guarantee is generous, and a dated reminder makes sure you use it if you need to.